The Dennison Group are totally committed to customer service - it's our business. We only prosper when we give our service partners and clients better than expected response. We continually monitor and update our internal systems to ensure we stay ahead of the competition in the critical area - response to site, first time fix rates and staff productivity.

Experience

Dennison Graphic Equipment Services was set up in early 1993 by three engineers with a vast working knowledge of Pre-press equipment resulting from more than 30 years combined experience. Service partner agreements were quickly established with Dainippon Screen, Dupont & Mitsubishi (MCSI). Due to the continual expansion of our business model the Dennison Group can proudly boast to be one of the largest and most successful independent service organizations within our business sector.

Current Service Partners are:-  Agfa Gevaert, Creo, Dainippon Screen, Durst, Dupont, ECRM, Glunz & Jensen. We also offer service to the major equipment & consumable dealers such as Litho supplies SOS & Lastra to mention a few.

The Dennison Group directly employs 10 engineers all having undertake the relevant manufacturer training and possessing appropriate skills, motivation and dedication to customer service. We employ a wide range of sub-contractors in addition to our in-house staff. Our expertise now covers the majority of  pre-press and digital printing equipment, providing our customers the benefit of tailor made equipment maintenance contracts to suit their precise needs.

Our dedicated engineers are supplemented and complemented by five in-house staff covering Customer Response, Call Scheduling, Service Contracts, Parts Supply, Equipment Refurbishment to Order and the day to day running of the organization.

Dennison Graphic Equipment Services is a response organization, taking the needs of its Service Partners and Direct Customers very seriously indeed. The need to respond quickly to equipment breakdown is so much more important these days as turnaround times decrease and deadlines tighten, as do the margins. Support can be purchased around the clock, ranging from ad hoc next day service, through to 24 hour coverage nationwide. Specialist Support can also be provided at very short notice, anywhere in the world on an extensive range of products.